ZyeneProducts
We built Zyene Reviews and Zentraic AI for work we kept seeing across businesses: getting service feedback, and handling the call. They are now available as SaaS.
Book an AssessmentZyene’s main work is industrial operations: distributors, manufacturers, and specialty contractors, and the email and documents around their ERP. While doing that work with different kinds of businesses, the same adjacent problems kept showing up.
After a job or a service call, asking for feedback was slow and easy to skip. Calls still landed on someone who had to qualify, route, and type the outcome into a CRM. Those were internal tools we built so the work would actually get done. We then opened them as products other companies can use.
Zyene Reviews is the review and follow-up product. Zentraic AI is the voice product. They sit beside the industrial operations work. They are not a replacement for it.
Products Overview
Zyene Reviews is for the review that never gets requested after a job. Zentraic AI is for the call that still has to be answered, qualified, and written back to the CRM.
Product 01
Reputation management for local businesses
Monitor reviews, draft replies, and send follow-up requests after a job. Built because collecting service feedback by hand was too easy to drop.
Review alerts in minutes
AI-assisted reply flow
Automated review request campaigns
Central dashboard for all review channels
Product 02
Voice AI platform for real operations
Answer and place calls, qualify the conversation, and write the outcome to the CRM. Built because that work still sat on a person between the phone and the system of record.
Inbound + outbound AI calls
Lead scoring and routing
CRM and workflow integration
Zyene Reviews
After a job, someone still had to remember to request a review and then watch three websites for the reply. Zyene Reviews is that internal process, opened so other operators can use it.
How it works
Google Business Profile and the other review sources you use. We only request the permissions needed to read reviews and draft replies.
New reviews surface in one place. Low ratings can be flagged so someone on your team can look at them first.
Draft a reply for a person to send, and send a follow-up request after a completed job so the ask is not left to memory.
What it does
Google, Facebook, Yelp, and the other sources you connect, instead of checking each one by hand.
AI prepares a reply in your voice. Someone on your team can edit and send it.
Email or SMS after a job, so collecting service feedback is not a separate chore on the desk.
Alerts can go to operators and managers when a review needs a person, not a campaign dashboard nobody opens.
Zentraic AI
Zentraic handles the call and writes what happened into the system you already use.
What it is for
Inbound and outbound calls that used to sit on a person: status questions, follow-up after a job, and routing to the right desk.
The outcome of the call is written back to the CRM you already run. Zentraic does not replace that system.
Qualification, routing, and summaries can be prepared automatically. You decide which conversations need an employee before anything is sent or saved.
We kept seeing the same gap while working with businesses: the phone and the CRM were not connected. This product is that tool, opened as SaaS.
How a call moves
01
Inbound questions, outbound follow-up after a job, and after-hours coverage, with a path to a person when the conversation is not routine.
02
Qualify, route, and flag urgency using the rules you set. Exceptions go to someone on your team.
03
A summary, updated fields, and a task in the CRM so the next person does not retype the call.
Typical uses
Follow-up after a service job
Status and scheduling questions on the phone
After-hours coverage with a handoff to your team
Call notes written back to the CRM
No. Zyene’s main work is production AI for distributors, manufacturers, and specialty contractors. Zyene Reviews and Zentraic AI started as internal tools for problems we kept seeing while working with businesses, then we opened them as SaaS products.
Yes. Each product stands on its own. You can start with one and add the other later.
Zentraic AI is built to write call outcomes back to a CRM. Zyene Reviews connects to the review platforms you already use. We map the exact systems during setup.
It depends on the accounts and systems involved. We do not quote a fixed launch window. Contact us and we will say what setup looks like for your stack.
We'll walk through the email, documents, and ERP around that workflow, and recommend a pilot. The systems you already run stay in place.
