Email and PDF, not a clean EDI feed
Purchase orders arrive as files
- Customers send POs the way they already work.
- Someone opens the attachment and reads it.
- The ERP never sees the order until a person types it.
Operational problems
The order desk is still the integration layer
SKU, price, and stock live in another system
Quotes wait on lookups
- An RFQ lists items the way the customer wrote them.
- A person matches them to your catalog.
- The quote cannot start until that match is done.
The answer is in the ERP. The email is not.
Where is my order?
- Service reads the question.
- Then they search the order.
- Then they write the reply.
Workflows
AI operations infrastructure for distributors
Email to a prepared ERP order
Order entry
- Customer emails a purchase order.
- AI reads it, matches the customer and products, and validates the data.
- An employee approves the prepared ERP order.
Request to a quote a salesperson can review
RFQ and quote processing
- Extract SKUs and quantities from the customer RFQ.
- Look up inventory and pricing.
- Prepare the quote for sales review.
Where is my order?
Customer operations
- AI checks the ERP.
- It finds the order or shipment.
- It prepares the response for a person to send.
Catalogs and PDFs into a cleaner record
Product data
- Supplier catalogs and PDFs come in as files.
- AI extracts attributes and standardizes them.
- The product-information workflow gets an update to review.
Frequently asked questions
No. Order entry is one workflow. The offer is AI operations infrastructure for distributors: quotes, customer questions, and product data as well.
It prepares the order. An employee approves before it is posted to the ERP.
Map one workflow that still moves by hand.
We'll walk through the email, documents, and ERP around that workflow, and recommend a pilot. The systems you already run stay in place.